Hospitality resources

Expert help we've been offering for years.

Practical support for operators—from POS questions to menu engineering and branding. These are established services from our team, not part of the Guest Metrics platform beta. Many are delivered directly by us; reach out and we'll scope what you need.

Visit the store

How it works

  • ✓ Browse services below—most start with a conversation
  • ✓ Submit our contact form with what you need; we respond personally
  • ✓ Work is scoped and delivered by our hospitality team

Services

What we can help with

New offerings are added here over time. Don't see what you need? anyway.

Operations

Oracle MICROS & Aloha POS support

Hands-on POS support focused on the Oracle MICROS product line—RES 3700, e7, 8700, 9700, and Simphony—plus Aloha, including credit card provider switchovers.

  • ✓ Oracle MICROS: RES 3700, e7, 8700, 9700, and Simphony
  • ✓ Aloha POS support and credit card provider switchovers
  • ✓ Setup, configuration, workflows, and troubleshooting
  • ✓ Delivered by our hospitality operations team

Delivered by Guest Metrics

Strategy

Menu engineering

Understand your movers, shakers, and duds—use data and experience to sharpen profitability and guest favorites.

  • ✓ Item-level performance and contribution
  • ✓ Stars, puzzles, plowhorses, and dogs
  • ✓ Actionable changes—not just spreadsheets

Delivered by Guest Metrics

Creative

Menu layout assistance

Readable, on-brand menu design—print and digital layouts that match how your guests actually order.

  • ✓ Print and digital menu formats
  • ✓ Hierarchy, readability, and brand alignment
  • ✓ Seasonal updates and multi-location consistency

Delivered by Guest Metrics

Creative

Store branding assistance

Cohesive branding across your physical space, collateral, and guest touchpoints.

  • ✓ In-store visual identity and signage direction
  • ✓ Collateral that feels on-brand
  • ✓ Practical guidance, not abstract decks

Delivered by Guest Metrics

Commerce

Custom gift cards

Order branded physical gift cards through our store—or ask for white-glove design help.

  • ✓ Self-serve designer or hands-on artwork support
  • ✓ Magstripe cards with your graphics
  • ✓ No platform subscription required
Visit the store

Order through our store

Creative

Gift card design help

White-glove artwork support when you want us in the loop on card layout and brand placement.

  • ✓ Works alongside our card store
  • ✓ Logo placement, finishes, and print-ready files
  • ✓ Reorder and numbering guidance

Delivered by Guest Metrics

Partner program

Dealers & service organizations—work with us

We love supporting dealer organizations and welcome the opportunity to work with POS dealers, integrators, and hospitality service firms to serve this market. If your team helps restaurants and venues with technology, menus, branding, or operations, register your interest and let's explore how we can collaborate.

  • ✓ We support dealer organizations and welcome collaboration
  • ✓ Co-sell and deliver alongside our established hospitality services
  • ✓ Work with a team that knows POS, menus, and operator realities
  • ✓ Registration starts a conversation—we respond personally

Who we welcome

  • • POS dealers and resellers
  • • Hospitality technology integrators
  • • Menu and branding service firms
  • • Regional restaurant service organizations

Registration is a conversation starter—not a contract. Use our or email hello@guestmetrics.io with your company, territory, and how you serve operators. We respond personally.

Community resources

Built on real hospitality experience

Guest Metrics is developed by IOIHAN, LLC. Long before the platform, our team was helping operators with the unglamorous work that keeps restaurants running—systems, menus, branding, and the numbers behind them. That work continues here.

Start a conversation

Or email hello@guestmetrics.io directly. Tell us what you're working on—we'll let you know how we can help.

No. These are established hospitality services our team has offered for years—separate from the Guest Metrics software platform that is still rolling out.

Most services listed here are delivered directly by Guest Metrics and IOIHAN. When fulfillment involves a partner—such as physical gift card production—we say so clearly on the relevant page.

No. We work with restaurants, hotels, and hospitality businesses whether or not you use our platform products.

Use the contact form on this page to tell us what you need. We respond personally and scope next steps from there. You can also email hello@guestmetrics.io if you prefer.

We love supporting dealer organizations and welcome service firms that serve hospitality operators. Use the dealer registration section on this page to submit our contact form, or email hello@guestmetrics.io if you prefer.

POS dealers and resellers, hospitality technology integrators, firms that provide menu, branding, or operational services to restaurants and venues, and regional service organizations that support operators in the field.